Returns and Refunds
At My Precious Paws we try to provide our customers with detailed product information, regarding descriptions, sizing, color choices, etc. Please pay attention to sizing recommendations and measure your pet accordingly to avoid return shipping and restocking charges.
In the event you need to return an item because of receiving the wrong product, size or color, please email us a detailed explanation of the situation at This email address is being protected from spambots. You need JavaScript enabled to view it." title="mailto:This email address is being protected from spambots. You need JavaScript enabled to view it. CTRL + Click to follow link">This email address is being protected from spambots. You need JavaScript enabled to view it. and we will instruct you how and where to return your item. Please include your name, address, phone number, email address, and Customer ID/Order Number so we can correspond with you appropriately.
DO NOT SEND your item back to us without a Return Authorization (RA) number and instructions.
Please note the following regarding returned merchandise:
- Only unused merchandise in its original condition will be accepted. No used merchandise will be accepted for refund or credit. Products returned with obvious wear, pet hair or soiling will be deemed used and not returnable to stock. Therefore, they will not be eligible for refund or credit.
- Merchandise must be returned in its original packaging. For collars, harnesses, and other products that require to be fitted to your pet, leave all tags intact on the product until fitted properly.
- Returns must be received within 30 days of date purchased.
- Shipping charges are not refundable unless a wrong item, color or size was shipped by our mistake.
- Customers are responsible for return shipping costs. You must provide My Precious Paws with a tracking number for merchandise being returned. We cannot be responsible for lost, misdirected or undelivered products.
- Toys and treats are not returnable.
- Items returned to our inventory will be charged a 15 percent restocking fee.
